Christmas 2008 Delivery
If your item is for delivery in the UK and Ireland then please order before the 17 December to ensure it arrives in time for Christmas. We use the Royal Mail have put in place many additional resources to deal with Christmas deliveries including later opening hours for parcel collection, etc. Baby Bill will also dispatch items at weekends to ensure that items arrive as quickly as possible. We do however advise all customers to order as soon as possible if they want to be sure that items will arrive in time.
If your item is for delivery internationally then we advise you to order by the 10 December. We dispatch items via airmail.
Delivery:
Our baby products and other items are dispatched within 24 hours of receipt of order, or next working day after weekends or holidays. If your order is within the UK you will receive your order within 3-5 working days of dispatch. If your order is international we aim to deliver within 5 working days and generally use Royal Mail Airmail. We always dispatch with insurance.
If you need your item posted out sooner please get in touch at info@babybill.co.uk. If there is any delays caused by Baby Bill we will inform you and you will be offered a refund.
Our baby furniture is delivered within 48 hours, with the exception of the Kuster range. This range will be delivered within 2 weeks of receipt of order, with assembly within 72 hours of delivery. The Kuster range is assembled by kuster's own trained assembly staff and we will liaise with you to ensure that the furniture is delivered and assembled to your satisfaction.
UK
The cost for postage/courier of goods to the UK, including Northern Ireland, for orders £50 and under is £3.50. Goods over £50 are free postage to the UK.
Please note that in relation to our eco cardboard toys there is an additional delivery cost of £6.00 for deliveries to N Ireland and Republic of Ireland.
Babybill has a secure banking page and has a merchant account - this means that no one sees your bank details. Baby Bill has also a merchant account which indicates that the babybill team have undergone a review process to ensure that their finances are in good order. Further assurance to you that you are dealing with a legitmate established trader.
Republic of Ireland Postal Charges
The cost for postage to addresses in the ROI, for orders between £10-£40 is £6.00.
The cost for goods over £40 and under £100 is £7.00. However, heavy items such as wheelybugs and the kiddimoto range are £12.00 postage. Goods over £100 are free post.
Charges outside the UK and ROI can be obtained through emailing warehouse@babybill.co.uk.
Custom/Import Duty
Any customs or import duties may be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Changing your mind
Baby Bill wants to ensure that you are completely happy with your purchase and so, in line with the safe buy code, you have a 14 day cooling off period. If you wish to return the goods no reason is necessary, but we do need you to tell us in writing (an e-mail will suffice).
Unfortunately, we are unable to accept returned goods unless they are in their original undamaged packaging and unused. If this is not done, we cannot give you a refund. You will also need to cover the cost of the return of the item to us. In the case of items posted under our free post promotion you will also pay for the outward post of the item (at cost) in this circumstance and you will be refunded the difference.
Returns must include details of the original purchase including your name, address and order number.
Please post your return to :
To Baby Bill Returns Dept, 60 White House Park, Newtownabbey, Co Antrim BT37 9SQ, Northern Ireland.
Please contact our customer service team (warehouse@babybill.co.uk) if you need any assistance and they will be happy to help.
Exchanged Goods
We are happy to exchange items but you need to let us know you are doing this in writing (by email) and the goods must be returned to us in their original undamaged packaging and unused. Return postage must be included and if you purchased goods under the free postage promotion you will be charged for outward posting costs if you wish to exchange.
Faulty Goods
Should any item you purchased from us prove faulty then please contact us either by email warehouse@babybill.co.uk or by telephoning us 02890854402. You need to return the goods to us and in this circumstance we will refund both the postage and the cost of the goods once we verify that there has been a fault. In line with the, safe buy code, reasonable care must have been taken when using the goods.
Guarantee:
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Data protection:
We store and process customer data in accordance with the Data Protection Act, 1998.
We do not send random marketing emails to personal email addresses (spam) we only send out items about specific promotions we run.
You are entitled to receive information and to amend, block and delete your stored data. Your contact details will not be passed to any third party. Please contact info@babybill.co.uk or send us your request by post to ;
60 White House Park, Newtownabbey, BT37 9SQ, Northern Ireland
